You have the desire, now get the skills you need to lead.
Your Immediate Takeaway
Resolve team conflict using emotional intelligence
Listen to people in order to influence them
Help your direct reports stay motivated to do increasingly demanding work
This is your course to motivate every member of your team—even if they don’t share your values. You’ll get the tools to resolve team conflict using emotional intelligence. Get more from your team by adapting your management style to every situation and eliminate friction before or soon after. Plus, you’ll learn to use positive and corrective feedback to turn problem employees around and maximize productivity.
How You’ll Benefit
Flex your management and personal style for impactful work relationships
Tailor your approach to motivate and empower different types of people
Apply ethical leadership and set ethical standards throughout your work group
Recognize the role of values in managing and influencing people
Apply the principles of emotional intelligence to elevate you to a new level of effectiveness
What You’ll Cover
Recognizing the challenges of being a manager today
Understanding values, ethical leadership and organizational culture
Delving into the strengths, limitations and insights of your DiSC profile
Tailoring your motivational efforts to individual employees and situations
Practicing key communication skills for managers
Dealing with difficult employees and turning them around
Developing a strategy for improving your emotional intelligence
Who Should Attend
Managers and those with management responsibilities whose success depends on clear communication, a cooperative attitude and commitment to shared goals.
Bonus: A FREE Manager’s Toolkit is included with your course registration.
Accreditations
1.2 CEUs / 14 CPEs / 12 PDUs / 12 PMUs / 12 CLPs
RECOMMENDED CPE CREDIT: 14 hours/Intermediate PREREQUISITES: None ADVANCE PREPARATION: Online pre- and post assessment DELIVERY METHOD: Group Live/Group Internet Based FIELD OF STUDY: Non-technical— Communication & Marketing, Personal Development
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