- (404) 630-8745
i. How to Communicate with Diplomacy, Tact & Credibility
(2-Day)
Become one of those people who always knows the right thing to say.
Your Immediate Takeaway
- Make yourself promotable—learn to be poised and professional under pressure
- Build a great reputation for responding positively to criticism and feedback
- Flex your style to handle stressful situations with ease
It’s a fact. How you communicate can make or break your professional image and affects how people view your work and performance.
Now you can make sure your communication works to your advantage. Learn to choose and use the most appropriate words and emotional
tone for every business interaction. You will gain insights into your communication style and the styles of others while building skills to
clearly and effectively receive and transmit information, ideas, thoughts, feelings, and needs.
How You’ll Benefit
- Apply diplomacy and tact to be a credible and effective communicator
- Manage the impact your communications have on your image
- Define and leverage your communication style
- Apply good listening skills to build and improve your “image”
- Eliminate “wimpy” words that undermine your credibility
- Hold off your rebuttal and watch out for “hot buttons”
- Know the rules for interjecting
- Explore communication style differences and learn to flex your own style
- Recognize the impact of stress on communications and be able to adjust for it
- Know what makes effective, powerful communication and develop the skills to model it
What You’ll Cover
- Understanding how perception and image can impact others’ perception of you and your performance
- Completing the Insight Inventory® to better understand how style affects your communication effectiveness
- Flexing your style to gender, generation and position
- Knowing how to positively impact the visual, verbal and vocal components of communication
- Applying good listening skills in order to communicate with diplomacy, tact and credibility
- Becoming aware of your “hot buttons,” and preparing before you face these situations
Who Should Attend
Business professionals who want the skills to communicate in a
positive, professional manner no matter what the situation.
Accreditations
1.2 CEUs / 14 CPEs / 12 PDUs / 12 PMUs / 12 PDCs / 12 CLPs
RECOMMENDED CPE CREDIT:
14 hours/Basic
PREREQUISITES: None
ADVANCE PREPARATION: Online pre- and
post-assessment
DELIVERY METHOD: Group Live/Group Internet Based
FIELD OF STUDY: Non-technical—
Questions? Call us at (404) 630-8745