ii. Communicating Up, Down, and Across the Organization (1-Day)
Get heard—regardless of where you sit
in the organization.
Your Immediate Takeaway
Target your message to the recipient
Blend emotion and logic to be more effective
Rectify misunderstandings
Imagine this: Without any warning, you have to communicate a new idea to senior managers and ask your colleagues to support your proposal. How do you begin?
To connect with many types of people while projecting confidence, credibility, and trustworthiness requires specific tools and strategies. This course will show you how. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event.
How You’ll Benefit
Analyze your audiences and situations and plan your message
Create processes to frame your message to specific audiences
Apply strategies to influence and motivate others throughout the organization
Understand how communication can impact how much influence you have
Exhibit a strong sense of self-confidence with your peers, direct reports and managers
What You’ll Cover
Exhibiting a strong sense of confidence and external image
Applying strategies to build and use rapport and identification with colleagues
Planning effective messaging in teams when up/down/across members are present
Applying message-framing strategies to create a responsive environment
Delivering messages that promote clear and productive communication
Evaluating and practicing various motivational and presentation formats
Who Should Attend
Business professionals who want to build skills that encourage dialogue throughout the organization.
RECOMMENDED CPE CREDIT: 14 hours/Basic PREREQUISITES: None ADVANCE PREPARATION: Online pre- and post-assessment DELIVERY METHOD: Group Live/Group Internet Based FIELD OF STUDY: Non-technical—Communication & Marketing
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