The ITIL® 4 Foundation course introduces the fundamentals of IT Service Management (ITSM) and how modern businesses optimize service delivery using the ITIL framework. This course is ideal for IT professionals, business leaders, and service desk personnel who want to enhance IT operations, service efficiency, and business alignment.

The training covers essential ITIL concepts, including the ITIL Service Value System (SVS), ITIL Practices, and Key ITSM Processes. Participants will gain real-world knowledge on how to implement ITIL best practices for incident management, problem resolution, change control, and continuous service improvement.

By the end of the course, you’ll be fully prepared to pass the ITIL® 4 Foundation exam, earning a globally recognized credential that boosts career opportunities in IT service management.