- (404) 630-8745
iii. Responding to Conflict
(1-Day)
Increase your success by proactively and positively managing conflict.
Your Immediate Takeaway
- Recognize barriers to conflict management and resolution
- Learn strategies for handling passive and aggressive behavior
- Choose the right conflict management approach for specific goals
You can manage disputes and disagreements in a positive manner, or even avoid them altogether. Learn to evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve them. You’ll develop greater awareness of your emotional triggers and learn how to control them. In addition, you will learn how to continually action-plan around the implementation of your new skills.
How You’ll Benefit
- Recognize the underlying causes of conflict
- Map conflict using a five-step approach
- Identify ways to develop flexible responses to personal and professional conflicts
- Practice applying models, techniques and strategies to manage your interpersonal communication behaviors in conflict situations
- Implement strategies to improve your communication and effectively respond to conflict
What You’ll Cover
- Identifying your own feelings and actions in response to conflict
- Exploring appropriate strategies to minimize/manage conflict
- Moving beyond conflict—detoxifying emotional statements and devising alternative ways to defuse tensions
- Dealing with difficult behavior, including passive or aggressive behavior
- Mapping the conflict using a five-step approach
- Applying skills to address emotionally tense conflicts (called thunderstorms)
Who Should Attend
Business professionals who want to expand their conflict management skills,
understand their own emotions and behaviors when addressing conflict, and
find productive ways to manage conflict.
Accreditations
1.2 CEUs / 12 PDUs / 12 CAEs / 12 PMUs / 12 PDCs
12 PHR/SPHR / 12 CLPs
Questions? Call us at (404) 630-8745