Managing the “Unmanageable”:
Tough People, Tough Situations
(1 Day)
Best Seller
One of the toughest parts of a manager’s job is dealing with and turning around problem employees. In this course, you’ll gain skills and tools for resolving situations and keeping problems from getting out of hand. You’ll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.
How You’ll Benefit
Motivate overtaxed and “burned out” employees
Address multi-cultural and multi-generational conflict
Prepare for a potentially confrontational conversation
What You’ll Cover
Understanding and applying fact-specific performance and corrective action do’s and don’ts
Identifying differences between terminations for cause and resignations by mutual consent
Leveraging workplace security options and resources
Who Should Attend
Directors, managers, supervisors, team leaders and anyone who manages or directs others.
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