ITIL 4® Foundation

The ITIL® 4 Foundation course is the entry-level certification designed to introduce IT professionals to modern IT service management (ITSM) best practices. This course provides an in-depth understanding of the ITIL 4 framework, including the Service Value System (SVS), Four Dimensions of ITSM, and Guiding Principles that help businesses adapt and improve service delivery. Whether you are new to ITIL or transitioning from ITIL v3, this course ensures a strong foundation in service management methodologies that align with Agile, DevOps, and Lean IT practices.

With a focus on business value, ITIL 4 provides a holistic approach to managing IT services, helping organizations improve efficiency, resilience, and customer satisfaction. You will learn how to integrate ITIL concepts into your existing processes to enhance collaboration, optimize service delivery, and drive continuous improvements. Our expert instructors will guide you through real-world scenarios, ensuring you can apply ITIL principles effectively in modern IT environments.

By the end of this course, participants will be fully prepared to take the ITIL 4 Foundation certification exam, a globally recognized credential that validates your expertise in IT service management. The course is structured to help IT professionals, business managers, and service desk personnel gain practical skills to improve their IT service lifecycle and business outcomes.

The ITIL 4 Foundation course is designed to provide a comprehensive introduction to ITIL’s modern approach to service management. Participants will gain an understanding of core ITIL concepts, including how ITIL practices support business agility, digital transformation, and efficient IT service delivery.

During this course, you will explore the ITIL Service Value System (SVS) and its role in delivering business value through IT services. The SVS is built around the ITIL Guiding Principles, which include Focus on Value, Start Where You Are, Progress Iteratively with Feedback, Collaborate and Promote Visibility, Think and Work Holistically, Keep It Simple and Practical, and Optimize and Automate. These principles help organizations create an adaptive service management strategy that aligns with business goals.

Additionally, you will learn about ITIL 4’s Service Value Chain (SVC)—a flexible model that defines the key activities involved in service creation, delivery, and support. This structured framework ensures IT teams can efficiently design, build, and continually improve services to meet business and customer needs. The course also covers essential ITIL practices, such as Incident Management, Change Control, Problem Management, and Service Desk Operations, which are critical for maintaining stable and efficient IT services.

The primary objective of the ITIL 4 Foundation course is to equip participants with the knowledge and skills needed to successfully implement IT service management (ITSM) best practices. By the end of the course, you will have a clear understanding of the ITIL 4 framework and how it supports business objectives.

This course will teach you how to apply ITIL principles to real-world IT service management scenarios. Participants will gain hands-on knowledge in identifying service improvement opportunities, integrating ITIL methodologies into business workflows, and enhancing the effectiveness of IT service delivery. Special emphasis is placed on how ITIL 4 integrates with modern ITSM frameworks, such as Agile, DevOps, and Lean IT, making this training highly relevant for today’s IT landscape.

Another key objective is to prepare students for the ITIL 4 Foundation certification exam. The course includes interactive training sessions, practice questions, and real-world case studies to reinforce learning. Upon completion, participants will be ready to take and pass the ITIL 4 Foundation exam, earning an internationally recognized certification that opens career advancement opportunities in IT service management.

• • You must attend your ITIL®4 Foundation class for the full duration.

  • You must complete all assigned practice exams and quizzes in your student study materials and receive your 14 PDU’s.

While there are no formal prerequisites for enrolling in the ITIL 4 Foundation course, a basic understanding of IT terminology and IT-related work experience is recommended. This course is ideal for IT professionals, service managers, project managers, and business leaders looking to enhance their IT service management knowledge.

Participants should be comfortable working with IT systems, service delivery processes, and digital transformation initiatives. The course is designed to support IT teams, business analysts, consultants, developers, help desk professionals, and IT operations staff who want to align IT services with business needs. Even individuals new to ITIL can benefit from the structured approach of this training, as it provides step-by-step guidance through ITIL 4 concepts and practices.

TECHNOLOGY REQUIREMENTS:

• Hardware Requirements:
  • This course can be taken on either a PC, Mac, or Chromebook with strong internet service and computer audio and video capabilities.
• Software Requirements:
  • PC: Windows 10 or later
  • Mac: macOS 10.10 or later
  • Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible
  • Microsoft.com for Microsoft Word
  • Adobe.com for Adobe Acrobat Reader
    • Software MUST be installed and fully operational PRIOR to course start
• Other:
  • Email capabilities and access to a personal email account

INTERNATIONAL PHONE NUMBERS PROVIDED

• International dial-in numbers provided for over 50 countries.
• Alternatively, students can join using Voice Over IP (VOIP)

1. Medium: This class will be taught via Zoom. Zoom has established a list of Global Access Numbers which will be provided to students upon registration. Voice Over IP (VOIP) is also available. Baskin Advisory Group, LLC (known hereafter as BAG, LLC) is not responsible for telephone toll or data charges that may be incurred by participants while connected to web or phone conferencing services.

2. Electronic Communications: BAG will communicate with participants electronically, via email from connect@baskinadvisorygroup.com. To ensure receipt of communications related, participants are responsible for adding the email domain of BAG, LLC to its list of safe senders and for inspecting spam folders to retrieve communications which may be sent by BAG, LLC.

3. Training Materials: All training materials ship from the United States. For international shipments, buyer is responsible for import fees and duties which may be levied by the country of destination at the time of receipt. BAG, LLC will transmit shipping address, electronically to the shipper, exactly as entered on the customer registration form. BAG, LLC cannot ship packages to a P. O. Box. Customer is responsible for providing a physical shippping address, at the time of registration, which is valid and deliverable. Customer accepts responsibility for taking delivery of packages at the address provided by the customer at the time of registration. Customer assumes responsibility for expenses related to training materials that must be replaced or reshipped due to incorrect or undeliverable shipping address provided by the customer at the time of registration. BAG, LLC will notify participant via email when package ships, and upon receipt of delivery notification from shipper. Customer assumes full responsibility for expenses related to training materials that must be replaced or reshipped if training materials are not reported as missing, or undeliverable by the customer and/or participant within three (3) business days of electronic delivery notification sent by BAG, LLC to customer.

4. Cancellations/Refunds: Requests for cancellations, refunds, transfers, and substitutions, must be submitted via email to connect@baskinadvisorygroup.com. Cancellation requests received by BAG, LLC within 30 calendar days from date of purchase AND not after 30 calendar days prior to the start date of the class for which the participant/customer was originally registered, will receive a full refund, minus the cost of training materials—$250 for the Project Management Fundamentals Student Workbook and Alpha Project Managers text book), if those materials have been shipped. Cancellation requests received greater than 30 days after date of purchase OR after 30 days prior to the start date of the class for which the participant/customer was originally registered are non-refundable.

5. Transfers: If space is available, BAG, LLC is happy to accommodate requests to transfer students between classes of the same type. In the event the training materials that are required for the originally scheduled class becomes obsolete, then a student/customer may purchase new training materials from BAG, LLC which are compatible with the new class. BAG, LLC does NOT accept returns, issue refunds or exchanges for obsolete training materials, or for training materials which have been shipped to the student/customer.

6. Substitutions: BAG, LLC is pleased to accommodate requests to subsitute the registration of one student for the registration of another student, in the same class. Training materials are personalized and licensed to the individual student. Therefore, training materials are non-transferable. Upon substitution, a fee of $250 will be assessed to the buyer to cover the cost of issuing new training materials to the new student.

ABOUT BASKIN ADVISORY GROUP, LLC.

BAG, LLC provides management consulting services, and professional and management development training for a wide spectrum of learning from those seeking initial development of an internal project management framework and standardized project portfolio execution to those seeking PMI-specific certification exam preparation. These include Project Management Fundamentals, CAPM, PfPM, PMP, PMI-ACP and Agile training from Certified PMP’s and Certified SCRUM Masters. BAG, LLC also provides Microsoft Project (MS Project) training AND ITIL 4 Foundational for IT Service Management training .

BAG, LLC offers Microsoft Project (MS Project) Training courses as a complement to project management courseware offerings illustrative of key components of time, cost, scope—the “Iron Triangle”.

Register today to attend one of our upcoming project management, MS Project or ITIL 4 and open the door to a world of possibilities as a project professional.