Baskin Advisory Group

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IT Support

IT Support

IT Support

Solution Design
Business needs are translated into extraordinary workflow enhancement. As the world continues to grow through technology transformations, every business needs effective and streamlined communications to reduce costs and increase output for their local and global markets.​
Today's Technology
The world of tomorrow is today. 2020 truly changed how businesses, consumers, employees, and staff all communicate. From the need for voice, video, and data simultaneously and everywhere to presence, management, and reporting of a diverse workforce, businesses need to focus more than ever on communication.​
Enterprise Networking
We provide enterprise data networking designs & solutions to support wired & wireless routing, switching, and management, from the edge to the core. Delivering superior network resiliency throughout and ease of management increases functionality.​
Security
Security is always at the forefront of every business. Firewalls, session border controllers (SBC), encryption, patches, notifications, reporting, testing are all components we supply to ensure data integrity and safety. We work with your organization to ensure protection throughout.​
Managed Services
Improve operations and cut expenses by leveraging our managed services offering with highly skilled and certified experts.​
Monitoring
Your systems are always monitored to ensure smooth, consistent operation. Continuous reporting and escalation are utilized to investigate the performance of the systems at all times to ensure minimal to no end-user impact.​
Live Help Desk
Support when you need it! In today’s fast-paced world of technology, support is no longer only needed during business hours. Instantly communicate anytime, 24x7x365.​
On-site Support
Our team of professional Field Service Engineers arrive at your site in CSG vehicles equipped with the materials and supplies to resolve your hardware or software needs quickly and efficiently.​
Training
Our mission is to provide your organization with skilled services and solutions. Through effective training, we empower our customers to be effective in the tasks that they choose to leave to their own staff. We offer regular advanced training sessions for our clients, offer on-site and remote instructor-led training, and develop customized training materials specific to their systems and configurations.​
Cloud / Prem / Hybrid
Our Cloud offerings allow you to choose how and what works best for your organization—from opt-ex to cap-ex, private to public, subscription to managed services, premises to hosted, to pure cloud vs hybrid. We will work with you to determine the right mix of technologies and consumption models that will best suit your needs.​
Collaboration
From team engagement to individual productivity, CSG provides the solutions that businesses demand in order to meet employee and consumer needs for mobility, remote work, and desktop simplicity. We provide the ability to communicate and share information with powerful tools that reduce overhead, management, and much more.​

Solution Design

Our Solution Design services help businesses translate complex needs into actionable and efficient workflows. As technology evolves, organizations need scalable solutions that streamline processes and enable smooth transitions through digital transformations. Our approach ensures your communication systems, data flows, and team collaboration tools are all aligned to meet local and global business objectives — driving innovation while reducing operational costs.

Today's Technology

In a world driven by connectivity, our Today’s Technology services prepare your business for modern demands. From seamless voice and video conferencing to integrated data access and cloud collaboration, we design forward-thinking solutions that support productivity and business agility. Our experts ensure that your company is equipped to adapt quickly and thrive in the fast-paced, digital-first economy.

Enterprise Networking

Our Enterprise Networking solutions offer robust, secure, and scalable network infrastructure tailored to your business needs. Whether wired or wireless, edge or core, our designs emphasize resiliency, speed, and simplicity. From structured cabling to advanced network management, we deliver end-to-end solutions that keep your operations connected and running smoothly — even in demanding enterprise environments.

Security

Security is the cornerstone of every technology implementation. We provide multi-layered protection strategies including firewalls, session border controllers (SBCs), encryption, endpoint protection, vulnerability assessments, and compliance solutions. Our comprehensive approach ensures your network, users, and sensitive data are protected from internal and external threats without compromising performance.

Managed Services

Simplify your IT operations and reduce overhead with our Managed Services offerings. We provide proactive monitoring, patch management, user support, system updates, and vendor management so you can focus on growing your business. Our certified professionals act as an extension of your team, delivering cost-effective support and maximizing uptime and efficiency.

Monitoring

Stay ahead of potential issues with our comprehensive Monitoring services. Our real-time tracking, performance analysis, and automated alerts ensure that your infrastructure operates smoothly and efficiently. We leverage advanced reporting and escalation procedures to identify and resolve problems before they impact your business, delivering true peace of mind.

Live Help Desk

Never face IT issues alone again. Our Live Help Desk services offer instant access to certified professionals who can assist with troubleshooting, user support, and incident resolution — day or night. We provide 24/7 coverage so your employees can stay productive and focused without disruption, regardless of their location or schedule.

On-site Support

When remote solutions aren’t enough, our On-site Support delivers hands-on expertise right at your location. Our skilled engineers arrive equipped with the tools and knowledge necessary to resolve hardware, software, and network issues quickly and efficiently. We prioritize minimizing downtime and keeping your business running without unnecessary delays.

Training

Empower your team with our tailored Training services. We offer everything from foundational instruction to advanced system and software training, ensuring your workforce has the skills needed to leverage technology effectively. Our training programs are customized to your industry and can be delivered onsite, virtually, or as self-paced online modules.

Cloud / Prem / Hybrid

Achieve the right balance of flexibility, control, and cost-effectiveness with our Cloud, Premises, and Hybrid solutions. We help you evaluate, design, and implement the best mix of cloud-based, hosted, and on-premise infrastructure to meet your unique needs. Whether scaling rapidly or maintaining compliance, our experts guide you to the ideal solution for your organization.

Collaboration

Improve communication, foster teamwork, and streamline operations with our Collaboration solutions. From video conferencing and messaging platforms to project management and document sharing, we bring together powerful tools that enhance connectivity between teams — whether they are in the office, working remotely, or across global locations.

Partnering with You Every Step of the Way

Success starts with strategic planning and expert execution. Our team of certified professionals, including Account Executives, Project Managers, Technicians, and Engineers, ensures seamless implementation tailored to your needs.

With regional headquarters, we provide specialized expertise and hands-on support, delivering personalized solutions right to your doorstep.

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Our Services